I remembered about 2 years back when we collected Jerlene's passport, ICA was a terrible place. It was packed with people and the system was a mess. I still remember we waited for 2-3 hours before we collected the passport. However, this time round, I must say that it has improved tremendously. Several new rules have been implemented and one of them is that for Saturday's collection, it can only be done by appointment. This ultimately will reduce the number of people. And they have implemented a SMS service which will notify us when it's reaching out turn. I did not make use of this service because there is no need to. The queue number for Singapore passport collection jumps pretty fast and we only waited for about 20mins before we collected Javier's passport. Good work, ICA!
After which, we drove down to the nearby newly opened shopping mall (City Square Mall) beside Mustafa.
It's located at 180 Kitchener Road, Singapore, 208539. As it's new, not all shops are open yet. And for these few months, there are vouchers to be redeemed for certain amount of purchase.
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